The Collection and Utilization of User Information
Users who access Symptify.com have an option to create a personal account or use their Facebook or Twitter accounts. In order to register, users will be asked to provide some personal and health information. Registered users will have access to certain features that are not available to non-registered users.
Examples of personal information that registered users will be asked to provide include but are not limited to name, email address, gender, medical history and age. This information will be utilized to personalize the user's experience and to periodically seek feedback to improve the overall experience on the site or application. No user information will be shared with third parties without the expressed consent of the user.
Furthermore, in order for the site to operate effectively, Symptify.com will collect health information. Examples of data collected include but are not limited to symptoms, past medical and surgical history, medications and allergies. The information collected will be utilized in two general ways. The first will be to personalize user experience. Health information will help the application to ask relevant and appropriate questions and avoid redundant and unnecessary ones. For example, health questions only applicable to males will not be asked of females. The application will also be able to generate a more accurate list of probable causes of the user's symptoms by incorporating this health information. For example, if a user has already had an appendectomy, the application will not include appendicitis as a cause of the user's symptoms. Thus, health information allows Symptify.com to create the most accurate and personalized experience possible for its users.
A second way that health information will be utilized is by looking at information collectively, in a manner that is not identifiable to any particular user - in other words, information that is anonymous. This collective data will allow Symptify.com to better understand patterns of illness, accuracy of the algorithmic engine, and general health and demographic information about its users. Should Symptify.com share any information with partner organizations or other Third Parties, the data will be anonymous and shared in a manner that cannot be traced back to any individual user.
Symptify.com sends cookies to the computer or mobile device of its users in order to improve user experience, including storing user preferences, gathering and analyzing trends, and improving the accuracy of results. Symptify.com also gathers other relevant user data that enables the Company to understand user trends and improve the quality of the site and the mobile device application. For example, the site and mobile device application gather information about the user interaction with the site, including search terms, time and date, and browser used.
Furthermore, user communication with Symptify.com may be kept to respond to questions and requests and improve the service offered. Symptify.com may communicate with users through their email addresses.
Sharing User Information
In order to share user information with any Third Party organization or individual, including partner organizations or media groups, Symptify.com has determined that the following strict criteria must first be met:
- Explicit user consent must be secured
- User chooses, out of his/her own volition, to transmit personal information and medical profile to a participating healthcare facility in order to facilitate medical care
- To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order;
- In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy; or
- In special cases, such as in response to a physical threat to you or others.
Symptify.com does not make your Personal Information available to third parties for their marketing purposes.
Security and Protection of User Privacy
Symptify.com considers user privacy to be of the highest priority. Although there is no way to ensure complete security with respect to transmission of information over the internet or with respect to the storage of information and data, Symptify.com undertakes measures to the degree possible within reason to protect Personal Information and Health Information under its control. The Company cannot guarantee security of its servers or that user information will be 100% secure.
Furthermore, information transmitted to hospitals, urgent care centers, offices of physicians, or other health care institutions uses technology that may pass beyond the control or jurisdiction of Symptify. As such, the Company cannot guarantee 100% the privacy of the information transmitted. Symptify.com does not assume any liability for the failure, interception, delay, or other adverse events, relating to the transmission of user information.
If for any reason user information has been breached or possibly been compromised in any way, that user should contact Symptify.com immediately. See "Contact Us"T below for instructions.
Terminating an Account or Changing User Information
Generally speaking, instructions for changing or updating user information are provided directly on the site. For any questions that are not addressed within the site, users should contact Symptify.com via the "Contact Us" instructions below. In order to terminate an account, users should contact Symptify.com via the "Contact Us" instructions below. Symptify.com has a general policy to respond to emails within a 48-hour period, although this may not always be possible due to volume or extenuating circumstances.
Use of Application by Minors
The Company is committed to protecting the privacy of children. Symptify.com is not directed to individuals under the age of thirteen (13), and such individuals are not to provide Personal Information through Symptify.com.
Symptify.com is operated and owned within the United States; thus, users should be aware that this Policy, and the collection, use and disclosure of Personal Information and Health Information, is governed by U.S. law, and not by the laws of any country, territory or jurisdiction other than the United States. By using Symptify.com and submitting any Personal Information or Health Information, users from outside the United States acknowledge that Symptify.com is subject to U.S. law and consent to the transfer of Personal Information and Health Information to the United States, which may provide a different level of data security than in their country of residence, and waive any claims that may arise under their own national laws.
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. IF YOU DO NOT UNDERSTAND ANYTHING, PLEASE ASK FOR CLARIFICATION.
As used in this policy, terms such as "we" or “us” or "our" and "Company" refer to Symptify, LLC and its current and future affiliated entities.
This Notice will tell you about the ways we may use and disclose health information that identifies you (“Health Information”); describe your rights and certain obligations we have regarding the use and disclosure of Health Information. We are required by law to maintain the privacy of Health Information that identifies you; give you this Notice of our legal duties and privacy practices with respect to your Health Information; and follow the terms of our Notice that are currently in effect.
YOU ACKNOWLEDGE THAT BY TRANSMITTING OR SUBMITTING INFORMATION TO US OR HEALTHCARE FACILITY, HOSPITAL, EMERGENCY DEPARTMENT, URGENT CARE, OR DOCTOR THAT YOU ARE AGREEING TO THE TERMS SET FORTH IN THIS NOTICE OF PRIVACY PRACTICES AND USE OF YOUR HEALTH INFORMATION AS SET FORTH HEREIN. BY CLICKING ON THE “CHECK-IN HERE” BUTTON YOU WILL BE RELEASING YOUR CONFIDENTIAL MEDICAL RECORDS TO THE FACILITY OF YOUR CHOICE.
Possible use and disclose health information about you
The following categories describe different ways that we may use and disclose Health Information.
- A. For Diagnosis – We/healthcare facility/emergency department/urgent care/doctor may use Health Information about you to assist in identifying possible medical conditions or abnormalities based upon information that you provide. We do not provide any definitive diagnosis or medical treatment as we are solely rendering information as to possibilities based upon the information that you provide to us.
- B. For Payment - We/healthcare facility/emergency department/urgent care/doctor may use and disclose Health Information so that we may bill for services you receive and can collect payment from you, an insurance company or another third party. In the event a bill is overdue we may need to give Health Information to a collection agency as necessary to help collect the bill or may disclose an outstanding debt to credit reporting agencies.
- C. For Health Care Operations - We/healthcare facility/emergency department/urgent care/doctor may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our clients receive quality care and for our operation and management purposes. For example, we may use Health Information to review the services you receive to check on the performance of our staff in caring for you. We also may disclose information to doctors, nurses, technicians, medical students, and other personnel for educational and learning purposes. The entities and individuals covered by this Notice also may share information with each other for purposes of our joint health care operations.
- D. For Legal Requirements - We/healthcare facility/emergency department/urgent care/doctor will disclose medical information about you when required to do so by international, federal, state or local law.
- E. To Avert a Serious Threat to Health or Safety - We/healthcare facility/emergency department/urgent care/doctor may use and disclose Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, will be to someone who may be able to help prevent the threat.
- F. Business Associates - We/healthcare facility/emergency department/urgent care/doctor may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.
- G. Public Health Risks - We/healthcare facility/emergency department/urgent care/doctor may disclose Health Information for public health activities. These activities generally include disclosures to: a person subject to the jurisdiction of the Food and Drug Administration (“FDA”) for purposes related to the quality, safety or effectiveness of an FDA-regulated product or activity; prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and the appropriate government authority if we believe a client has been the victim of abuse, neglect or domestic violence and the client agrees or we are required or authorized by law to make such disclosure.
- H. Health Oversight Activities - We/healthcare facility/emergency department/urgent care/doctor may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
- I. Lawsuits and Disputes - If you are involved in a lawsuit or a dispute, we/healthcare facility/emergency department/urgent care/doctor may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
- J. Law Enforcement - We/healthcare facility/emergency department/urgent care/doctor may release Health Information if asked by a law enforcement official for the following reasons: in response to a court order, subpoena, warrant, summons or similar process; limited information to identify or locate a suspect, fugitive, material witness, or missing person; about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement; about a death we believe may be the result of criminal conduct; about criminal conduct on our premises; and in emergency circumstances to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.
- K. National Security and Intelligence Activities and Protective Services - We/healthcare facility/emergency department/urgent care/doctor may release Health Information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law. We also may disclose Health Information to authorized federal officials so they may conduct special investigations and provide protection to the President, other authorized persons and foreign heads of state.
How to Learn About Special Protections for HIV, Alcohol and Substance Abuse, Mental Health and Genetic Information
Special privacy protections apply to HIV-related information, alcohol and substance abuse information, mental health information, and genetic information. Some parts of this general Notice of Privacy Practices may not apply to these types of information, as they may be entitled to additional state and federal legal protections. If you need more information on these protections, please contact the Privacy Officer.
Once you give us authorization to release your health information, we cannot guarantee that the recipient to whom the information is provided will not disclose the information. You may revoke your authorization at any time by submitting a written request to our Privacy Officer, except to the extent that we acted in reliance on your authorization.
Your Rights Regarding Health Information About You
You have the following rights, subject to certain limitations, regarding Health Information we maintain about you:
- A. Right to Inspect and Copy - You have the right to inspect and copy your Health Information. You can also request that we provide a copy of your information to a third party that you identify. We may deny your request to inspect or copy your medical information in limited circumstances. If we deny you request, you have the right to have the denial reviewed. We may charge you a fee for the costs of copying, mailing or other supplies associated with your request.
- B. Right to an Accounting of Disclosures - You have the right to request an “accounting of disclosures” of Health Information. This is a list of certain disclosures we made of Health Information in the six years prior to your request. We are not required to account for certain disclosures including disclosures for diagnosis, payment or health care operations or disclosures to you or pursuant to your authorization. The first list you request within a 12 month period will be free. For additional lists, we may charge you for the costs of providing the list.
- C. Right to Request Restrictions - You have the right to request a restriction or limitation on the Health Information we use or disclose for diagnosis, payment, or health care operations. You also have the right to request a limit on the Health Information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. We are not required to agree to your request. If we agree, we will comply with your request unless we terminate our agreement or the information is needed to provide you with emergency treatment.
- D. Right to Be Notified of a Breach - You have the right to be notified if a breach occurs that may have compromised the privacy or security of your Health Information.
This website is intended for a United States audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the United States.
Cookies and Tracking. The Company uses various technologies, which may include "cookie" technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on this website. "Cookies" are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include "single-session cookies" which generally record information during only a single visit to a website and then are erased, and "persistent" cookies which are generally stored on a computer unless or until they are deleted or are set to expire.
You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on this website. You may also manage the use of "flash" technologies, with the Flash management tools available at Adobe's website. Note that we do not currently respond to web browser "Do Not Track" signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.
Analytics. We may use analytics companies to gather information and aggregate data from our website visitors such as which pages are visited and how often they are visited, and to enable certain features on our websites. Information is captured using various technologies and may include cookies.
We may use and disclose your activity information unless restricted by this policy or by law. Some examples of the ways we use your activity information include:
- Customizing your experience on the website including managing and recording your preferences.
- Marketing, product development, and research purposes.
- Tracking resources and data accessed on the website.
- Developing reports regarding website usage, activity, and statistics.
- Assisting users experiencing website problems.
- Enabling certain functions and tools on this website.
- Tracking paths of visitors to this website and within this website.
Your Personal Information. This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this website or to request certain services or information.
We may use personal information for a number of purposes such as:
- To respond to an email or particular request from you.
- To personalize the website for you.
- To process an application as requested by you.
- To administer surveys and promotions.
- To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses.
- To perform analytics and to improve our products, websites, and advertising.
- To comply with applicable laws, regulations, and legal process.
- To protect someone's health, safety, or welfare.
- To keep a record of our transactions and communications.
- As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.
- We may use personal information to contact you through any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number.
We may also share personal information within the Company, and we may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.
Sharing. We will only share your personal information or Health Information with third parties as outlined in this policy and as otherwise permitted by law. We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.
If you submit information or a posting to a chat room, bulletin board, or similar "chat" related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.
We may also share personal information with other third party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire a company to help us send and manage email, and we might provide the company with your email address and certain other information in order for them to send you an email message on our behalf. Similarly, we may hire companies to host or operate some of our websites and related computers and software applications.
Website and information security. We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers. We may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section "Contact Us." Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.
Monitoring. We are under no obligation to screen or monitor your posts or any other User Content, however, we do make a reasonable effort to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and User Content must adhere to the following requirements and cannot:
- Contain any third-party material including logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, phrases, trademarks, trade secrets or other items without explicit prior written permission to use such materials
- Contain sexually explicit, graphic, gratuitous or unnecessarily violent content or defamatory or derogatory content against any ethnic, racial, gender, religious, sexual orientation, professional or age group or contain any pornographic or nude material
- Contain any private information about yourself or any other individual, including without limitation, information related to the health of the individual, financial information about the individual or any identification or account numbers related to the individual, with or without their permission or consent
- Contain any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment
- Contain any advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo, poker or any other form of solicitation
We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors and delete actual or suspected spam content from any Social Media site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any social media sites and that you not disclose personally identifiable information like your location, medical record number, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any website or social media site managed or monitored by us. We do not control the placement of any marketing or advertising displayed on our pages by social media or third party organizations.
Please remember that information posted on any of our social media platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care professional. Always consult an appropriate health care professional for your specific needs. If you are experiencing a medical emergency, call 9-1-1 or your local emergency number. Some treatments mentioned on social media formats may not be covered by your health plan. Please refer to your benefit plan documents for information about coverage.
We reserve the right to respond to any post or User Content and may occasionally privately request your contact information to assist offline with your consent by routing the matter to the appropriate persons or department for further handling. Any further questions about your account, claims or benefits or request for additional information can be addressed by visiting your member website or calling the toll-free member phone number on the back of your health plan ID card.
All trademarks are the property of their respective owners.
Right to a Paper Copy of This Notice. You have the right to a paper copy of this Notice, even if you have agreed to receive this Notice electronically. You may request a copy of this Notice at any time. You may obtain a copy of this Notice by requesting it from email@example.com.
To exercise your rights described in this Notice, send your request, in writing, to our Privacy Officer at the address listed at the end of this Notice. To obtain a paper copy of our Notice, contact our Privacy Officer by phone or mail.
Changes To This Notice. We reserve the right to change this Notice. We reserve the right to make the revised or changed Notice effective for Health Information we already have as well as any information we receive in the future. The end of our Notice will contain the Notice’s effective date.
Complaints. If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact our Privacy Officer at the address listed at the end of this notice. You will not be penalized for filing a complaint.
Questions. If you have a question about this Privacy Notice please contact:
Office for HIPAA Compliance
Jalil Thurber at firstname.lastname@example.org
Please include the following contact information:
Effective date: ____________________________